Case Study: Metricon saves more than $500,000 with Microsoft Dynamics CRM

Construction leader saves more than $500,000 and empowers customer interactions with integrated platform

Metricon, a large Australian construction company, faced challenges in managing its rapidly expanding customer base and long sales cycle. Its ad-hoc service processes and lack of customer visibility were impeding growth. To address this, Metricon turned to Microsoft and implemented its Dynamics 365 for Customer Service solution to create a centralized, customer-centric platform.

By implementing Microsoft Dynamics CRM, the company automated its sales and service workflows. The Microsoft solution provided a 360-degree customer view, streamlined defect reporting, and integrated with existing systems. This resulted in over $500,000 in total savings from reduced administrative burdens and avoided software licensing fees, while significantly enhancing customer experience and empowering more effective marketing.

Metricon

Ivica Orsolic

Chief Information Officer