Case Study: Community Justice Centre improves volunteer, donor, and case management with Microsoft Dynamics CRM Online

Community Justice Centre provides access to free legal and social aid

Community Justice Centre (CJC), a voluntary welfare organization in Singapore, faced the challenge of managing its limited resources and 700 volunteers to provide legal and social assistance efficiently. Their small team needed a robust system for volunteer scheduling, case management, and donor outreach to handle a growing number of cases. To address this, CJC turned to Microsoft Corporation and implemented the Donor and Volunteer Engagement (DoVE) platform, powered by Microsoft Dynamics CRM Online.

The solution from Microsoft provided an integrated cloud-based system for managing volunteers, donors, and legal aid cases, giving CJC significantly better visibility and control over its operations. This enabled staff and volunteers to access critical information on-the-go from any location. As a result, the organization efficiently handled a record 10,000 cases in 2014 and anticipated a 20% increase the following year, an achievement that would have been impossible without the technology.

Community Justice Centre

Leonard Lee

Director