Case Study: Tele2 Kazakhstan improves customer service with Microsoft Office 365 cloud solution

Cloud move allows local office of multinational telecom company to improve customer service

Tele2 Kazakhstan, a local branch of a European telecommunications group, faced the challenge of integrating disparate technical solutions and communications across multiple countries and after a merger. To unify operations and improve customer service, they worked with Microsoft Corporation to implement a cloud solution using Office 365 and Skype for Business.

The solution from Microsoft provided a unified digital platform that centralized IT management and enabled seamless collaboration. This allowed employees to communicate and resolve issues quickly with colleagues in other countries and access their "office in their pocket." The move to the cloud gave Tele2 the dynamic tools needed to react to client needs with maximum speed, significantly improving customer service.

Tele2 Kazakhstan

Elizaveta Raguzina

Head of Enterprise IT Solutions