Case Study: Citta Design achieves smarter retail insights and supply chain optimization with Microsoft Corporation Dynamics 365

Citta sprinkles some Goldilocks magic with Dynamics 365

Citta Design, an Auckland-based retailer of furniture, lighting and homewares, needed a better way to understand customers, manage inventory, and support its mix of wholesale, retail, and online channels. Working with Microsoft Corporation and using Dynamics 365 Finance and Operations, Dynamics 365 Sales, and Power BI, the company wanted to reduce manual planning and improve supply chain decisions.

Microsoft Corporation helped Citta Design modernize its retail operations with a cloud-based, data-driven platform for forecasting, CRM, and supply chain management. The solution improved stock planning and reordering, supported a more omnichannel customer experience, and created a foundation for future AI and analytics use; the company also became the first retailer in the world to go live with Dynamics 365 Finance and Operations and POS in June 2016.

Citta Design

Grant Taylor

Director and Chief Operating Officer