Case Study: Chesterfield County improves workplace efficiency and citizen services with Microsoft Corporation Dynamics 365

Chesterfield County streamlines workplace experiences with Microsoft Dynamics 365

Chesterfield County’s Department of Social Services was struggling with outdated technology, manual processes, spreadsheet tracking, and disconnected records that made work inefficient and stressful for staff. To modernize operations and better serve its 340,000 residents, the county chose Microsoft Corporation’s Dynamics 365 for Customer Service.

Microsoft Corporation implemented Dynamics 365 as a flexible, centralized platform to digitize records, streamline workflows, improve search and case tracking, and reduce reliance on paper. The results included completion under the $1.3 million budget, net savings of $800,000, faster task completion, better organization, reduced turnover, and improved staff productivity and service delivery.

Chesterfield County

Debra Silbert

Sr. Systems Analyst at the Department of Social Services