Case Study: Rand Mutual Assurance achieves improved productivity and employee engagement with Microsoft Corporation Workplace Analytics

Century-old company adapts to rapid change by harnessing behavioral data to transform productivity and unleash employee potential

Rand Mutual Assurance, one of South Africa’s oldest insurance companies, was expanding into new markets and rapidly doubling its workforce, but the growth created productivity and transparency challenges. The company needed better insight into employee engagement, collaboration, and the behaviors behind high performance, so it turned to Microsoft Corporation’s Microsoft Workplace Analytics.

Microsoft Corporation implemented Workplace Analytics to measure work patterns across teams, helping Rand Mutual Assurance identify collaboration issues, management impacts, and best practices from top performers. The results included a 22% improvement in internal ICT collaboration, a 21% increase in cross-department collaboration, and better workload balance in the Contact Center, while also supporting faster problem solving, stronger employee development, and more data-driven change management.

Rand Mutual Assurance

George Honiball

Talent Manager