Case Study: CarePoint Health streamlines healthcare communications with Microsoft Skype for Business

CarePoint Health dials up Skype for Business to streamline communications

CarePoint Health, a large health provider in the United States, was facing rising costs and a critical communication crisis due to its outdated, fragmented on-premises phone system. This legacy infrastructure, with some components dating back to 1989, forced executives to spend hours daily commuting between its three hospital locations for meetings. To address this, CarePoint Health partnered with Microsoft Corporation to implement a modern solution.

Microsoft’s solution involved migrating CarePoint’s communications to the cloud with Skype for Business, integrated with their existing Office 365 services. This provided a unified platform for instant messaging, video conferencing, and desktop sharing, eliminating the need for travel and unreliable third-party services. The solution from Microsoft saved their senior leadership two to three hours per day in commute time, dramatically improved efficiency, and is a step towards the organization's goal of a full cloud-hosted communication system.

CarePoint Health

Lev Goronshteyn

Chief Technology Officer