Case Study: CarLotz improves service and productivity with Microsoft Dynamics CRM Online

Car consignment store drives improved service and productivity with customer data in the cloud

CarLotz, a medium-sized automotive consignment retailer, needed to scale its IT infrastructure to support its growth beyond a single brick-and-mortar location. The company sought a 100 percent cloud-based solution to manage customer relationships and operations more efficiently while minimizing risk and investment in hardware. They turned to Microsoft and its Microsoft Dynamics 365 for Customer Service product to build a scalable platform.

Microsoft’s solution enabled CarLotz to centralize all customer, inventory, and lead data in the cloud. By leveraging Dynamics 365 and SharePoint Online, they automated key processes like document generation and lead tracking. As a result, Microsoft helped CarLotz achieve a 200% increase in lead management with the same staff size and reduced a key administrative process from half an hour to a single click, significantly improving productivity and customer service.

CarLotz

Dan Valerian

CTO