Microsoft Corporation
2455 Case Studies
Case Study: Capita Software Services improves productivity and customer service with Microsoft Office 365
A Microsoft Corporation Case Study
Capita Software Services - Customer Case Study
Microsoft helped Capita Software Services, a large business process management organization, overcome a significant productivity bottleneck caused by its unreliable legacy email system. The outdated system led to frequent outages, strict storage limits, and prevented the adoption of a flexible work policy, which hampered communication and customer service.
The solution implemented by Microsoft was a migration to the cloud-based Office 365 suite. This provided robust, scalable email and introduced tools like Microsoft Lync for instant messaging. The change empowered employees to share information and work flexibly, leading to a more connected communication culture, increased productivity, and significantly improved customer service.
Open case study document...