Case Study: Sayint boosts call center performance and security with Microsoft Corporation SQL Server 2017

Call center experts move artificial intelligence into database to boost performance and security

Sayint, a small professional services company in Hyderabad, India, helps call centers monitor 100% of customer calls with AI and machine learning for compliance, performance, and sentiment analysis. To improve the security and performance of its analytics platform, Sayint turned to Microsoft Corporation and SQL Server 2017, which could run Python-based AI packages directly in the database.

Microsoft Corporation implemented SQL Server 2017 to keep the database and AI engine together, reducing data transfers between machines and simplifying Sayint’s development stack. The result was a more secure pipeline, better performance, and improved deployment efficiency, while also strengthening customer confidence in the Microsoft-based solution.

Sayint

Prasad Ajit Wagle

Engineering Manager