Case Study: California Department of Social Services achieves faster, more efficient citizen services with Microsoft Surface, Azure, and Office 365

California Department of Social Services goes digital to deliver faster, more efficient services to citizens

The California Department of Social Services faced a challenge in serving millions of residents efficiently due to outdated paper-based processes, limited employee mobility, and the need for better collaboration among its 4,200 staff.

Microsoft, with partner Planet Technologies, implemented a digital solution using Surface devices, Office 365, SharePoint, and Azure. This empowered employees to work remotely and collaborate in real-time, significantly speeding up case processing. The Azure-powered citizen portals also increased transparency for services like senior care, directly improving the experience for California's residents.

California Department of Social Services

Susan Slaven

Chief of Operations