Case Study: Caesars Entertainment drives digital innovation in gaming, hospitality, and entertainment with Microsoft Corporation cloud solutions

Caesars Entertainment bets on the Microsoft cloud, drives innovation in gaming, hospitality, and entertainment

Caesars Entertainment, a major gaming and hospitality company with 55 destinations, was looking to transform from a brick-and-mortar operator into a fully digital business. To improve guest experiences, employee collaboration, and enterprise agility, the company turned to Microsoft Corporation and its cloud services, including Azure, Office 365, Dynamics 365, Azure Active Directory, Azure Bot Service, Surface Pro, and Windows 10.

Microsoft Corporation helped Caesars implement cloud-based productivity, security, and collaboration tools that supported a successful enterprise rollout and enabled new digital experiences, such as interactive gaming at The LINQ and AI testing for real-time customer engagement. The company also used an Azure Bot Service-based text bot to support change management, and reported that more than 60% of IT projects now focus on customer and team-member value, with stronger coordination among 200+ project contributors and improved employee productivity and satisfaction.

Caesars Entertainment