Case Study: Metro Bank achieves better customer insights and faster decision-making with Microsoft Corporation Power BI

Building a bank that can surprise and delight with Power BI

Metro Bank, the fast-growing UK bank, needed a better business intelligence solution to understand customer behavior across branches, online, mobile, and call center channels as it scaled to more than 500,000 accounts. As growth increased the demand for timely, detailed insights, the bank turned to Microsoft Corporation and Microsoft Power BI to deliver clearer, more accessible data for decision-making.

Microsoft Corporation implemented Power BI to create personalized dashboards for tracking call center operations, digital banking activity, complaint resolution, staffing, and customer satisfaction. The solution helped Metro Bank identify issues earlier, plan staffing more effectively, and improve service quality with nightly refreshed reporting and visual analytics. Metro Bank also joined the Power BI Preview program, helping shape future features while continuing to enhance customer and colleague experience.

Metro Bank

Bruce Rioch

Director, Microsoft Technologies & BI