Case Study: Tesco improves customer experience with Microsoft Office 365

British Retailer Empowers Employees with Cloud Services, Enhances Customer Experience

Tesco, a major British multinational retailer, wanted a global communication and collaboration solution to better connect its 48,500 employees, encourage teamwork, and ultimately improve customer service. To address this challenge, the company turned to Microsoft Corporation and its Microsoft Office 365 cloud-based suite.

The solution implemented by Microsoft included tools like SharePoint Online and the Yammer enterprise social network. This deployment empowered employees to collaborate more effectively across 12 countries, leading to a more responsive organization and a significantly improved customer experience, as illustrated by numerous real-world examples of enhanced service and efficiency.

Tesco

Amelia Reid

Colleague Engagement Manager