Case Study: Bob Barker Company saves $15,000/month and modernizes its contact center with ComputerTalk ice on Microsoft Skype for Business

Bob Barker Company - Customer Case Study

Bob Barker Company, America's leading detention supplier, faced significant challenges with its on-premises Cisco call center system. The legacy platform was expensive to maintain, required extensive IT administration, and suffered from poor call quality and a lack of real-time analytics. This infrastructure hindered the company's ability to provide efficient customer service. To become nimbler and more cost-effective, they sought a cloud-based solution and chose to partner with Microsoft Corporation by implementing ComputerTalk's ice Contact Center on the Skype for Business platform.

The solution from Microsoft Corporation and ComputerTalk eliminated the need for ten on-premise servers, saving the company $15,000 per month in infrastructure costs. The new system provided real-time dashboards for agents, seamless CRM integration, and resolved all previous call quality issues. The implementation also freed up 2.5 days of IT work per week and empowered the call center manager with intuitive tools to manage her team effectively. The move to Skype for Business unified the company's communications, enabling better customer service and creating new opportunities for innovation.

Bob Barker Company

Randy Robbins

Director of Information Technology