Microsoft Corporation
2455 Case Studies
Case Study: bike n biz workshop improves sales and customer engagement with Microsoft Dynamics CRM Online
A Microsoft Corporation Case Study
Bnb workshop improves sales and customer engagement with Dynamics CRM Online
Microsoft Corporation helped bike n biz workshop, a small retailer in Hong Kong SAR, to enhance its sales processes and customer engagement. The company needed a better way to manage customer information and analyze sales performance to improve its service and promotions.
The solution from Microsoft involved deploying Dynamics 365 for Sales, implemented with the help of partner CoreMinder. This allowed the creation of a Customer Membership Program to store customer data and transaction history, enabling real-time sales analysis. Additionally, Microsoft's technology supported the development of a mobile app for direct orders and payments, leading to improved customer service and more effective promotions.
Open case study document...