Case Study: Benco Dental improves collaboration and problem-solving velocity with Microsoft Corporation Microsoft Teams

Benco Dental improves collaboration and problem-solving velocity with Microsoft Teams

Benco Dental, a large U.S. dental supply distributor serving more than 30,000 dental professionals, needed a simpler way to manage communication and collaboration across field staff, headquarters, and sales teams. With thousands of products and information spread across multiple tools, employees struggled to find documents and get quick answers, slowing problem-solving and customer support. Microsoft Corporation, through Microsoft Teams and Microsoft 365, gave Benco a mobile-friendly, familiar collaboration hub.

Microsoft Corporation implemented Teams with Office 365, SharePoint Online, OneDrive, Exchange Online, Intune, and Azure Active Directory to centralize conversations, files, and secure access. The result was faster issue resolution, better search and file discovery, and stronger security with less friction; for example, one equipment issue was solved in 10 minutes through Teams. Benco also reduced tool sprawl and improved productivity companywide by standardizing on Microsoft’s cloud platform.

Benco Dental

Keith Budurka

Director of IT Infrastructure and Operations