Case Study: Bank of Beirut achieves faster, more personalized customer service with Microsoft Corporation's Azure chatbot

Bank of Beirut - Customer Case Study

Bank of Beirut, one of Lebanon’s leading commercial banks, needed to improve customer experience, reduce process fragmentation, and provide faster, more personalized banking services. Working with Microsoft Corporation and its Azure Bot Framework, the bank sought a secure digital platform to support hybrid banking and streamline interactions for loans, account services, and other transactions.

Microsoft Corporation helped Bank of Beirut launch the DiGi BoB chatbot, integrated with CRM and Dynamics 365, to automate parts of the sales and onboarding process and enable customers to complete many banking tasks online. The solution reduced double entry, improved lead handling, saved customers time and travel, and strengthened security and compliance; Bank of Beirut also reported faster deal closure for back offices and a successful rollout with plans to expand the chatbot to other subsidiaries.

Bank of Beirut

Josephine El Koreh

Digital Banking Delivery Channels Manager