Case Study: Bajaj Finserv achieves a connected, agile workforce with Microsoft Corporation’s Kaizala

Bajaj Finserv empowers a connected and agile workforce with Microsoft Kaizala

Bajaj Finserv, a leading Indian NBFC, needed a better way to engage its 20,100 employees and thousands of sales staff, agencies, and agents spread across 1,409 locations. Email and manual processes were no longer enough, so the company turned to Microsoft Corporation’s Microsoft Kaizala for secure, mobile-first workplace communication and collaboration.

Microsoft Corporation implemented Kaizala to share messages, documents, photos, and videos, manage hierarchical groups, run surveys and polls, and track actions through dashboards and action cards. The solution helped Bajaj Finserv improve productivity by 20%, cut response time by 15%, and reduce annual IT maintenance costs by 15%, while also streamlining communication with more than 6,000 employees and 20,000 external stakeholders.

Bajaj Finserv

Sudhir Shetty

National Lead – IT – Mobile