Case Study: Avanade accelerates global sales collaboration with Microsoft Dynamics CRM Online

Avanade expedites global sales collaboration by moving CRM to the cloud

Avanade, a global professional services firm, faced the challenge of facilitating collaboration and standardizing sales processes for its 27,000 employees spread across 23 countries. Their on-premises CRM system could not provide the consistent performance and accessible, intuitive tools needed for their mobile workforce. To support its vision for a Digital Workplace, Avanade partnered with Microsoft to migrate its CRM solution to the cloud.

Microsoft implemented a solution using Microsoft Dynamics CRM Online, the Microsoft Azure platform, and Microsoft Office 365. This cloud-based migration delivered immediate benefits, including superior application performance worldwide from Microsoft's global data centers and faster, more reliable access to information for the sales team. For Avanade's IT department, Microsoft's solution freed up significant resources previously spent on upgrades, allowing them to refocus on projects that drive business value.

Avanade

Rafat Naqvi

Vice President of IT Enterprise Applications