Case Study: Malta Gaming Authority boosts license management efficiency with Microsoft Dynamics CRM

Automated license management system boosts gaming agency’s reputation as world-class regulator

The Malta Gaming Authority (MGA) faced the challenge of modernizing its paper-based, cumbersome processes for managing gaming operator licenses and reports. To strengthen its position as a leading regulator and make it easier for operators to do business, the MGA partnered with vendor Microsoft Corporation to implement a digital solution using Microsoft Dynamics CRM.

Microsoft implemented a secure web-based portal using Microsoft Dynamics CRM and Adxstudio Portals, which automated the licensing application process and provided real-time status tracking for both the MGA and its operators. This solution streamlined internal workflows, reduced the risk of errors, and provided the MGA with a 360-degree view of its operators. As a result, the MGA significantly boosted its efficiency, agility, and reputation as a world-class regulator.

Malta Gaming Authority

Paul Fenech

Chief Information Officer