Case Study: Qantas Airways improves collaboration and customer service with Microsoft Office 365

Australian airline uses cloud services to engage with customers, streamline operations

Qantas Airways Limited, a major Australian airline, faced the challenge of engaging a highly mobile, global workforce and meeting rising customer expectations for digital interaction. To drive innovation and improve operational efficiency across its 100+ locations, Qantas chose Microsoft Corporation as its vendor, adopting a suite of products including Office 365, SharePoint Online, and Yammer to foster better collaboration and productivity.

The solution from Microsoft provided a cloud-based platform that enabled real-time collaboration and streamlined operations. The results included a 73% increase in adoption rates for the new tools, significant time savings for IT staff through streamlined updates, and improved customer service with faster issue resolution. Microsoft technologies helped Qantas empower its workforce, decommission servers, and foster a culture of innovation.

Qantas Airways Limited

David Pizzey

Manager, Centre of Excellence, Network and End User Services