Case Study: Alcoa achieves operator-centric digital transformation with Microsoft Corporation

Alcoa puts firstline workers at the center of its digital transformation

Alcoa, a global aluminum producer with a remote 24/7 plant in Iceland, needed a better way to connect firstline workers, manage shift changes, and improve communication without relying on email or risky consumer apps. The company turned to Microsoft Corporation, using Microsoft 365 and Microsoft Teams to simplify collaboration and give employees secure access to work information from their mobile devices.

Microsoft Corporation implemented Teams and Shifts to centralize schedules, shift notes, chat, meetings, and file sharing in one intuitive platform. The result was major efficiency gains: absenteeism fell to nearly zero, supervisors saved about an hour a day with Shifts, and employees gained faster, more reliable communication and a stronger sense of community across the plant and the wider company.

Alcoa

Allison Koch

Office 365 Collaboration Team Lead