Case Study: Akea Life achieves better patient and GP experience with Microsoft Corporation Azure and TeleWare

Akea Life transforming the patient and GP experience with Azure and TeleWare

Akea Life, a UK health provider, was created to make it easier for patients to see a doctor when needed, but rapid growth and rising demand from GPs made it difficult to manage patient and doctor calls while maintaining governance and security. The company needed a flexible way to track communications and improve the patient experience, and turned to Microsoft Corporation’s Azure-based TeleWare solution.

Microsoft Corporation implemented TeleWare powered by Azure to record and monitor calls, support compliance, and protect sensitive patient data with secure cloud backup. The result was improved visibility into demand, better patient satisfaction, and confidence in data security, while also delivering significant cost savings and supporting Akea Life’s growth plans.

Akea Life

Ben Paglia

Managing Director