Case Study: Actionable Science achieves smarter, more efficient customer support with Microsoft Corporation and Azure

AI startup is helping customers streamline support with cognitive virtual agents

Actionable Science is a small AI startup that builds conversational cognitive agents through its Virtual People platform to help enterprises streamline customer service, HR, and IT support. Its challenge was standing out in a crowded automation market while proving that its AI-driven approach could deliver real ROI and handle more than simple chatbot interactions.

Microsoft Corporation helped power the solution through Azure, cognitive technologies, and support from Microsoft for Startups and sales teams. The result was a more scalable, multichannel support platform that improved knowledge management, automated complex workflows, and enabled faster handoffs to human agents; in one deployment, Actionable Science reported a 50% reduction in requests escalated to second-level support, along with more accurate resolutions and stronger customer engagement.

Actionable Science

Manish Sharma

Co-Founder and Chief Operating Officer