Case Study: AENOR achieves higher productivity and profitability with Microsoft Corporation Azure and AI Services

AENOR makes a breakthrough in productivity and profitability with Microsoft Azure and AI services

AENOR, Spain’s leading conformity assessment and certification organization, was struggling with legacy business systems and fragmented customer records that made it hard to improve customer care, profitability, and operational efficiency. The company turned to Microsoft Corporation products including Azure, Dynamics 365 for Customer Service, Office 365, and Azure Virtual Network to modernize its technology foundation and support its three-year digital transformation plan.

Microsoft Corporation helped AENOR consolidate CRM and ERP data into a single view, improve collaboration across teams, and prepare for AI-enabled services such as intelligent search for standards and automated audit reporting. The impact has already been visible in better day-to-day productivity, stronger internal communication, and clearer sales reporting, while future benefits are expected to include more efficient audit planning and higher-value work for auditors.

AENOR

Rafael Garcia Meiro

Chief Executive Officer