Case Study: Aegon Life Insurance Company achieves intelligent customer engagements with Microsoft Power BI

Aegon Life Insurance ensures intelligent customer engagements with Power BI

Aegon Life Insurance Company Limited, a digital-first insurer in India, needed a secure way to move data between sales and customer service while giving teams real-time access to critical information for faster decisions. Microsoft Corporation’s Power BI was used to help address the challenge of growing data needs and improve customer engagement across business functions.

Microsoft Corporation, working with PwC, implemented secure Power BI dashboards to replace email/SFTP-based data sharing and deliver mobile-accessible analytics for stakeholders and leadership. The results included a 20% to 30% reduction in turnaround time, a 30% to 50% drop in sales partner queries, and nearly two extra hours per day freed up for issuance teams to focus on higher-value work.

Aegon Life Insurance Company

Daksh Singh

Analytics Head