Case Study: FUJIFILM Software achieves 95% latency reduction with Microsoft Azure

Which cloud helps FUJIFILM cut latency by 95 percent for a superb customer experience?

FUJIFILM Software’s IMAGE WORKS is a long‑running image file management and sharing service used by enterprises worldwide. As file volumes and metadata ballooned (about 1 TB/day and 10 million metadata objects), the legacy on‑premises platform became hard to maintain, slowed development, increased latency, and made it difficult to hire engineers or deliver new features quickly.

Rebuilding IMAGE WORKS on Microsoft Azure PaaS with partner ZEN ARCHITECTS—using Azure App Service, Functions, Cosmos DB and other services—let FUJIFILM go live in six months, adopt microservices and agile practices, and streamline DevOps. Development time for new functions fell by 75%, end‑user latency dropped up to 95% (typical responses 10×–20× faster; a complex tree view query fell from 45s to 2s), and the service gained greater reliability, faster releases, and improved customer satisfaction.

FUJIFILM Software

Yuki Chiba

Design Leader of the Advanced Solutions Group, IMAGE WORKS Team