Case Study: Vitaldent achieves more personalized patient care and faster marketing with Microsoft Azure

Vitaldent - Customer Case Study

Vitaldent, a leading Spanish dental group with more than 300 clinics, wanted to improve patient care and create a more personalized, connected experience across its network. With Microsoft Azure-based cloud solutions, including Microsoft Dynamics 365 Customer Insights and Customer Voice, Vitaldent aimed to gain a 360° view of patients, streamline data management, and support growth and international expansion while meeting local data requirements.

Microsoft Azure, supported by partner Prodware, implemented connected tools that enabled ongoing patient-clinic communication, real-time feedback, and more targeted marketing. The results included a more agile and personalized patient experience, easier management of clinical data, and a 70% reduction in campaign creation time, helping Vitaldent scale more efficiently.

Vitaldent

Ana España-Heredia Abella

CRM Team Implementation Lead