Case Study: Toshiba America Business Solutions achieves improved device uptime and reduced service costs with Microsoft Azure

Toshiba uses IOT data services to keep customers up and running

Toshiba America Business Solutions (TABS) provides multifunction printers, digital signage and managed services, but customer productivity was disrupted by the traditional break/fix service model—costly truck rolls, long repair times and occasional returns when technicians arrived without the right parts. TABS needed a way to reduce downtime, cut service costs and move from reactive repairs to proactive maintenance.

TABS built e-BRIDGE CloudConnect and CloudConnect Data Service on Microsoft Azure PaaS and Azure SQL Data Warehouse to remotely collect device health data, trigger self-corrections, and preemptively dispatch technicians with the correct parts. The cloud analytics and Power BI reporting also let engineers analyze repair history to improve component choices. The result: higher device uptime, lower service costs, faster rollout of new features (delivered in weeks instead of months), and scalable analytics to continually optimize the supply chain.

Toshiba America Business Solutions

Roger Shih

Senior Technical Product Manager