Case Study: Shakey’s Pizza achieves seamless, scalable ordering and enhanced guest experiences with Microsoft Azure

The digital transformation recipe behind fun, family and pizza perfection at Shakey’s

Shakey’s Pizza, a beloved Filipino family dining chain with 184 outlets, wanted to preserve its “Fun, Family, Pizza” promise while modernizing operations. The company faced the challenge of updating back-office systems and store processes—accounting, procurement, inventory and store operations—so customer interactions stayed fast and reliable, especially during peak demand events that previously caused online-order crashes.

Shakey’s migrated core operations to Microsoft Dynamics AX running on Microsoft Azure, giving them scalable cloud infrastructure, centralised analytics and better data management. The move enabled integrated ordering, table and kitchen management, reliable website and app transactions during spikes (e.g., Mother’s Day), and more efficient operations overall—resulting in a smoother guest experience and stronger support for their ongoing digital vision.

Shakey's Pizza

Mauch Franco

Chief Information Officer (CIO)