Case Study: TD Bank achieves personalized, data-driven customer service at scale with Microsoft Azure

TD builds on its reputation for excellent customer service with the Microsoft Cloud

TD Bank is transforming into a digital-first bank that uses data and technology to power personalized customer experiences. Facing the challenge of managing nearly 100 million digital records a day and serving more than 12 million digitally active customers, TD needed a scalable way to turn massive data volumes into real-time insights that drive meaningful, personalized service.

By adopting the Microsoft Cloud (Azure), TD consolidated and harnessed its data to inform customer beliefs, needs, and behaviors, accelerate application development, and optimize branch and store service delivery. The result is more precise, personal engagements across channels and the ability to deliver the bank’s promise of legendary service at every touchpoint.

TD Bank

Imran Khan

Head of Digital Experience