Case Study: Praktikertjänst achieves streamlined patient check-in and 50% less clinician admin time with Microsoft Azure

Swedish healthcare clinics use cloud-based solution to streamline patient care

Praktikertjänst, Sweden’s largest private healthcare provider with 86 primary care clinics and 9,500 employees, needed to reduce administrative burden on nurses and doctors and improve speed and availability of care. Long wait times, heavy phone scheduling, and manual note-taking were taking staff away from patient treatment and discouraging timely visits.

They deployed CollaboDoc on Microsoft Azure: kiosk-based, standardized electronic check-ins that notify staff and auto-populate doctor records. The change cut incoming calls by 25%, halved clinicians’ admin time, allowed clinics to see up to 67% more patients in peak windows, delivered roughly 3x ROI, and improved patient confidence, engagement, and staffing decisions through analytics.

Praktikertjänst

Jennie Stenström

District Nurse