Case Study: ModusLink boosts mobile workforce productivity and cuts help‑desk calls by 25% with Microsoft Azure

Supply chain firm connects mobility with productivity using cloud-based tools

ModusLink, a global supply‑chain and logistics provider with about 2,400 employees, needed to give a growing mobile and BYOD workforce secure, anywhere access to data and apps. Limited mobile management licenses, unreliable VPN multifactor authentication, and multiple passwords were hurting productivity and creating frequent help‑desk password resets.

Working with partner Oxford Computer Group, ModusLink deployed the Microsoft Enterprise Mobility Suite (Azure AD Premium, Intune, Rights Management) and Office 365 to enable single sign‑on, self‑service password reset, conditional access and unified device management. The rollout cut license costs, reduced help‑desk password calls by about 25%, improved VPN reliability and device visibility, and made secure access to cloud and on‑premises apps faster and easier for employees.

ModusLink

Andrew Hamlin

Manager, IT Infrastructure North America