Case Study: State of Hawaii achieves statewide digital transformation and improved collaboration with Microsoft Azure

State of Hawaii digital transformation benefits employees, citizens, and state budget

The State of Hawaii — a 21,000‑employee government spread across multiple islands and 13 semi‑autonomous agencies — faced fragmented IT systems, with as many as 13 different email platforms, manual processes, limited directory and calendaring capabilities, and growing compliance challenges. These inefficiencies made routine collaboration, legislative tracking, and citizen engagement slow and costly.

Working with partner Pacxa, Hawaii established an enterprise Active Directory and licensed 14,000 Office 365 seats, migrating nearly 12,000 employees to Exchange Online, SharePoint Online, Skype for Business and related cloud services, plus the Enterprise Mobility Suite. The result: faster, mobile‑friendly collaboration (OneNote, Outlook Groups), digitized bill tracking, quicker cross‑agency responses to crises, reduced day‑to‑day IT overhead, improved compliance and greater citizen access to government services.

State of Hawaii

Todd Nacapuy

Chief Information Officer