Case Study: ANCILE Solutions, Inc. achieves higher user adoption with Microsoft Azure

Solutions that drive user adoption throughout the entire software life cycle

ANCILE builds software adoption solutions that help organizations get more value from their technology investments. Faced with the common challenge that employees struggle to complete business‑critical tasks in new or frequently updated web‑based and SaaS applications—often using only a small fraction of available features—ANCILE set out to deliver just‑in‑time, contextual help that reduces frustration and increases ongoing adoption.

Their cloud solution, uGuide, embeds customizable, step‑by‑step in‑application guidance that SMEs record and maintain; it stays linked to UI elements through frequent releases and supports localization and authentication via Microsoft Azure services (App Service, Active Directory, Storage, Translator). The result is faster onboarding, shorter deployment and training cycles, higher end‑user proficiency and feature usage, and improved renewal and adoption outcomes for SaaS providers and their customers.

ANCILE Solutions, Inc.

Malcolm Poulin

Corporate Strategist