Case Study: Siemens achieves simpler global field service and lower IT costs with Microsoft Azure and Dynamics 365 Field Service

Siemens Smart Infrastructure reimagines the field service experience for employees, partners, and customers

Siemens Smart Infrastructure needed a better way to support its global field service teams and improve customer service across a large, distributed operation. Using Microsoft Azure alongside Microsoft Dynamics 365 Field Service, Siemens aimed to replace fragmented systems, give technicians and coordinators better visibility into customer and asset data, and reduce repeat visits while improving service efficiency.

Microsoft Azure helped Siemens connect data and systems as part of a broader Dynamics 365 implementation, creating a more unified service experience for employees, partners, and customers. The result was simplified workflows, stronger collaboration, and lower IT costs, with expected measurable impact including a 50% reduction in truck rolls and a 45-minute reduction in average service calls.

Siemens

Gary Tomazevic

Head of IT Strategy, Architecture, and Portfolio