Case Study: Willis Towers Watson centralizes sales data and improves governance with Microsoft Azure

Risk management enterprise increases speed and control while reducing costs with Azure governance

Willis Towers Watson, the insurance brokerage and advisory firm, needed a better way to manage client sales data that was spread across multiple CRM systems and spreadsheets. It turned to Microsoft Azure and Microsoft Dynamics 365 Sales to create a single, global platform for sales processes and improve visibility, collaboration, and governance across its large organization.

Microsoft Azure helped support the move to cloud-based tools including Dynamics 365 Sales and Power BI, giving Willis Towers Watson richer analytics, better forecasting, and more personalized client targeting. The company reached nearly 90% user adoption in six months, with more than 8,000 employees using the system, and reported a significant increase in actionable insights, lead generation, and sales predictability.

Willis Towers Watson

Michael Fleming

Senior Director of Cloud Services