Case Study: QuoteWizard achieves greater engineering efficiency and employee satisfaction with Microsoft Azure

QuoteWizard boosts engineers’ efficiency, employee satisfaction, competitive edge with Microsoft Power Platform

QuoteWizard, an online insurance quote provider, struggled with a manual engineering ticketing system that depended on a lead engineer to triage and assign requests. As the company grew, this process became hard to scale and created bottlenecks, backlogs, and inefficient use of engineering talent. QuoteWizard turned to Microsoft Azure and the Microsoft Power Platform, including Power Automate and AI Builder, to modernize the workflow.

Microsoft Azure helped QuoteWizard build an automated, AI-powered ticket routing and scheduling solution that uses machine learning to match tasks to the right engineers and connect with Azure DevOps workflows. The result was immediate ticket assignment instead of a process that previously took up to two hours, along with higher productivity, better employee satisfaction, and a stronger competitive edge.

QuoteWizard

Joseph Springer

Senior Director of Technology