Case Study: Police Mutual Assurance Society achieves secure, scalable cloud efficiencies with Microsoft Azure

Police Mutual answers 3 key questions on digital transformation

Police Mutual, a UK mutual protecting the financial wellbeing of police staff and their families for over 150 years, set out to answer three digital-transformation questions: can they trust the technology, can they use their data effectively, and is their culture ready to change. With a large mobile workforce and strict regulatory requirements, they needed secure, controlled access to apps and data, scalable infrastructure to replace costly hardware, and a single customer view to improve marketing.

Working with Microsoft, Police Mutual deployed Enterprise Mobility + Security to enable secure mobile working with device-level controls and consolidated licensing, Azure to host UK-based data with greater scalability and lower IT costs, and Dynamics CRM to centralise customer data and personalise campaigns. The result: increased productivity and regulatory confidence for mobile staff, reduced IT maintenance and downtime, and a 20% uplift in sales from targeted campaigns alongside roughly 15% lower campaign costs.

Police Mutual Assurance Society

David Loughenbury

Group CIO