Case Study: Qualanex cuts drug-return costs and saves millions with Microsoft Azure

Pharma firms track drug returns in the cloud, save millions of dollars

Qualanex, a reverse-logistics provider for major pharmaceutical manufacturers, manages the regulated, multi-step process of collecting expired or recalled drugs, crediting retailers, and documenting destruction. The company relied on third-party EDI vendors that introduced delays, poor visibility, and costly errors—leading to slow return processing and millions of dollars in unauthorized debit memos for its customers.

Working with partner Gregorian, Qualanex moved EDI to Microsoft Azure using Logic Apps (with Blob and Table storage, Notification Hubs, Application Insights, and Key Vault), bringing integration and monitoring in-house. The cloud solution cut EDI setup from weeks to days, lets teams resolve errors in minutes, provides clear fee visibility, and saves manufacturers millions annually while enabling faster customization and new business.

Qualanex

Dan Ezell

Executive Vice President of Business Development