Case Study: Nokia achieves faster customer care reporting with Microsoft Azure

Nokia - Customer Case Study

Nokia Mobile Networks, part of Nokia, needed a faster way to manage care program processes and generate performance reports without spending weeks digging through multiple systems. Using Microsoft Azure and the Microsoft Power Platform tools in its Microsoft 365 environment, the team set out to digitize and automate its Digital Care Management Platform (DCP) and improve customer service.

Microsoft Azure helped Nokia implement low-code apps and automated workflows with Power Apps, Power Automate, and Power BI to consolidate data from sources like Salesforce, SQL, and SAP into a single source of truth. The result was major efficiency gains: reporting that once took up to two weeks now takes just 20 minutes, manual errors were virtually eliminated, and the platform is being rolled out across markets with growing demand for similar solutions.

Nokia