Case Study: Microsoft Corporation achieves reimagined knowledge collaboration and increased productivity with Microsoft Azure

Microsoft Services Reimagines Knowledge Collaboration with Cloud-Based Platform

Microsoft Services, the consulting and support division of Microsoft with about 21,000 experts, needed to modernize a heavily customized, on-premises SharePoint knowledge platform to improve collaboration, discoverability, and support social and mobile work styles across a global organization.

They rearchitected the system on Microsoft Office 365 and SharePoint Online (with minimal custom code in Azure), adopting self-service site provisioning and integrated tools like OneDrive for Business, OneNote, and Yammer. The cloud platform delivered faster global access, better mobile and external partner/customer integration, quicker adoption of innovations (e.g., Office Delve), and measurable gains in user experience and productivity.

Microsoft Corporation

Jean-Claude Monney

Global Knowledge Management Lead