Case Study: Mississippi Department of Mental Health achieves enhanced patient engagement and closes the clinical loop with Microsoft Azure

Mental health agency engages patients and closes the clinical loop with cloud-enabled apps

The Mississippi Department of Mental Health (DMH) provides services for people with mental illness and intellectual and developmental disabilities through 12 programs, and needed a way to better engage patients, capture clinical outcomes, and enable communication across disparate IT systems. DMH sought a flexible, mobile solution that would let caregivers and clinicians communicate more effectively with patients, support daily-living therapy, and close the clinical loop by tracking progress against individual care plans.

DMH deployed CoCENTRIX CARETILES, a cloud-enabled mobile app built on Microsoft Dynamics CRM and hosted on Azure, giving patients a graphic, customizable interface to communicate needs and caregivers secure, anytime access to client data. The solution improved assessment quality and patient dignity, allowed clinicians to monitor and document care-plan compliance, supports HL7 integration with other health systems, and is already enhancing daily interactions (in classrooms, restaurants, and care transitions) while enabling broader data sharing and coordinated care.

Mississippi Department of Mental Health

James Dunaway

CIO