Case Study: Nicklaus Children’s Health System achieves patient-centric digital transformation and improved outcomes with Microsoft Azure

How Nicklaus Children’s Health System revolutionizes patient care with HealthGrid and Microsoft

Nicklaus Children’s Health System, the largest pediatric specialty center in Florida, faced cumbersome, provider‑focused processes—manual intake, redundant paperwork, and inconsistent patient-family communication—that hampered efficiency and a family‑centered approach to care. Leadership made strengthening patient connections and standardizing care across sites a strategic priority to improve outcomes and reduce administrative burden.

By partnering with HealthGrid and Microsoft (Azure Mobile Engagement) NCHS digitized registration, delivered personalized mobile communications, and used machine‑learning to predict emergencies and surface timely care insights. The program saved an estimated $4–$8 per patient visit in paperwork costs, achieved 93.95% positive feedback on digital communications, roughly 75% patient engagement and 52.5% direct responses, and a predictive‑care accuracy of about 97%, driving higher satisfaction and better clinical outcomes.

Nicklaus Children’s Health System

Ed Martinez

CIO