Case Study: Provinzial Rheinland achieves greater agility and secure customer data storage with Microsoft Azure

How an insurance company developed an innovative customer portal in the Microsoft Public Cloud

Provinzial Rheinland, a major German insurer with about 2,200 employees and a digital direct‑sales subsidiary (S‑Direkt), needed a mobile‑first customer portal to reach younger, online-first customers while keeping time‑to‑market low and meeting strict data‑protection rules. The challenge was to build an intuitive, scalable platform that could handle unpredictable traffic and allow fast rollout of new services without compromising regulatory compliance.

The company implemented microservices on Microsoft Cloud Germany using Azure Service Fabric and Azure Active Directory, with T‑Systems as data trustee, enabling customer data to be stored in‑country and development to proceed quickly. The result: significantly faster, more agile development, on‑demand scalability (from hundreds to tens of thousands of users), compliance with supervisory requirements, and a secure platform for ongoing innovation such as chatbots—positioning Provinzial as a pioneer in cloud use within the insurance sector.

Provinzial Rheinland

Patric Fedlmeier

Deputy Chairman of the Board