Case Study: Q-nomy achieves mobile self-service scheduling and reduced wait times with Microsoft Azure

Helping clients make the most of customer visits with self-service scheduling app

Q-nomy, founded in 2002, develops Q-Flow® software to optimize in-branch customer experiences for retailers, banks, and government agencies. Facing the common challenge of long waits and fragmented systems, the company needed an integrated way to reduce queue times, give customers more control over visits, and provide a mobile presence without heavy infrastructure overhead.

Q-nomy built myVisit™, a self-service mobile app that integrates with Q-Flow and runs on Microsoft Azure (App Service, SQL Database, Storage, Queue, CDN), letting customers find locations, view wait times, reserve a place in line, schedule appointments, and receive notifications. Available as a quick opt-in listing, branded custom app, or API integration, the solution streamlined branch operations, improved customer satisfaction, increased capacity with fewer waits, and sped deployments by leveraging Azure so Q-nomy could focus on product innovation.

Q-nomy

Yuval Hazaz

Vice-President of R&D