Case Study: Endava achieves unified collaboration and 40% fewer IT support tickets with Microsoft Azure (Microsoft Teams)

Global service and business solutions provider, Endava, empowers its people with Microsoft Teams

Endava, a global digital‑transformation and automation provider with more than 7,100 employees, needed a flexible collaboration infrastructure as it scaled. Its Romanian IT hub faced a disconnect because developers on Linux couldn’t use the same communication tools as other teams, which hindered cross‑department collaboration and slowed workflows.

Partnering with BRINEL, Endava consolidated tools into Microsoft Teams and Azure services—adding SharePoint integration, an Azure Bot Service chatbot, and an Insights Through Data component—to create a single, cross‑platform workspace. The outcome: 98% daily Teams adoption, nearly 550,000 channel messages and 705,000 reactions in 90 days, a 40% reduction in IT support tickets, faster product delivery, and more resources for data‑driven initiatives.

Endava

Miron Stratan

Strategic Partnership Consultant