Case Study: AHK Russland (German‑Russian Chamber of Commerce) speeds service delivery—saves 400+ hours/month and completes tasks 40% faster with Microsoft Azure

German-Russian Chamber of Commerce optimizes processes to serve businesses quicker

The German‑Russian Chamber of Commerce (AHK Russland), the largest foreign trade association in Russia supporting German and Russian businesses, faced fragmented communication and slow operations due to many disparate tools, multiple data sources, limited device access, and manual processes that made finding documents and sharing information inefficient.

AHK Russland centralized collaboration with Microsoft 365 and Teams, implemented Dynamics 365 Sales as a single CRM to automate workflows, and used Azure to improve data processing (including CRM email integration and QR event registration). As a result, internal communication improved by 87%, teams complete tasks 40% faster, and employees save more than 400 hours per month (about 200 hours on events, 140 on sales, and 60 on client support), while a self‑service marketplace now connects over 900 member companies.

AHK Russland

Hannes Farlock

Managing Director