Case Study: Pet Supplies Plus achieves rapid store expansion and standardized operations with Microsoft Azure and Dynamics AX

Friendly neighborhood pet store opens hundreds of new locations with the support of Dynamics AX

Pet Supplies Plus, a U.S. neighborhood pet-store chain with about 300 locations preparing for aggressive growth, needed a unified technology backbone to replace disparate ERP systems and support rapid expansion. The company selected Microsoft Dynamics AX (with Azure and Lifecycle Services) to provide a scalable, standardized platform across stores and the corporate office.

By deploying Dynamics AX, Pet Supplies Plus created one system of record and streamlined processes, data, and reporting. Early rollouts in dozens of stores have driven strong employee adoption of the new POS, reduced new-hire training time, improved ordering and business intelligence, and positioned the chain to scale more quickly and cost-effectively while delivering better service to customers.

Pet Supplies Plus

Miles Tedder

CIO and Chief Supply Chain Officer